Worried by a ProPublica investigation revealing disgusting and dangerous conditions at dialysis clinics nationwide, PR people for the billion-dollar industry braced itself with a spin control document, with talking points.
From an industry PR memo obtained by ProPublica:
Despite our collective efforts, we do not anticipate a balanced presentation (in the ProPublica report), and we therefore feel it’s essential to create the “machinery” necessary to orchestrate an aggressive and prompt community-wide response.
The authors of the spin control doc suggests that docs and administrators, if contacted by the media in the wake of the ProPublica report, emphasize technological advances in the industry — rather than taking criticisms head-on.
The doc also shows industry flacks fretted that the story will get “will get traction through other media outlets.”